These Terms & Conditions ("Terms") govern the provision of cleaning services by Sydney Clean Pro ("we", "our", "us") to our customers ("you", "your"). By requesting a quote, booking a service, making payment, or allowing us to commence work, you agree to these Terms.
Sydney Clean Pro provides professional cleaning and carpet care services, including General Cleaning, Carpet Cleaning, Upholstery Cleaning, Tile & Grout Cleaning, Mattress Cleaning, End of Lease Cleaning, Carpet Repair, and Carpet Restretching. The exact scope of work will be confirmed in your quotation or booking confirmation.
Quotes are based on information supplied by the customer. Prices may change if the property size differs from that described, the condition is substantially worse than represented, additional services are requested, access delays occur, excessive clutter prevents normal cleaning, or cleaning requirements exceed the quoted scope.
A booking is only confirmed after acceptance by Sydney Clean Pro. We reserve the right to decline or cancel any booking where access cannot be arranged, unsafe conditions exist, abusive behaviour occurs, payment history is unsatisfactory, required resources become unavailable, or circumstances outside our control prevent service delivery.
The customer is responsible for providing safe and timely access. If our staff cannot access the premises, waiting time or cancellation charges may apply.
Customers agree to provide accurate booking information, ensure utilities are available, secure pets unless otherwise agreed, disclose hazards, remove valuables and irreplaceable items, and provide safe working conditions.
Payment is due as agreed at the time of booking. Accepted payment methods may include credit/debit card, bank transfer, or other approved methods. Late payments may incur reasonable administrative and recovery costs.
Unless otherwise agreed: cancellations made more than 24 hours before the appointment may incur no cancellation fee; cancellations within 24 hours may incur a cancellation fee; same-day cancellations or failure to provide access may result in charges up to the full service value.
If you believe part of the agreed cleaning service has not been completed satisfactorily, you must notify us within 24 hours. Where appropriate, we may inspect the issue, offer a reasonable re-clean, or determine that the work was completed as agreed. Refunds are provided only where required by Australian Consumer Law.
Nothing in these Terms excludes, restricts or modifies any rights you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law. Where permitted by law, our liability is limited to re-performing the service, or refunding the amount paid for the affected service.
To the maximum extent permitted by law, Sydney Clean Pro is not liable for pre-existing damage, wear and tear, deterioration due to age, manufacturing defects, mould, rust, permanent staining, discoloration, scratches already present, damage caused by faulty fixtures, hidden defects, damage caused by third parties, or damage resulting from inaccurate customer instructions.
Customers should advise us before cleaning if any items require special handling, including antiques, artwork, marble, natural stone, delicate flooring, specialty finishes, or valuable collectibles.
Any alleged damage must be reported within 24 hours with supporting photographs. We reserve the right to inspect the property before accepting responsibility.
We are not responsible for delays or failure to perform services caused by events outside our reasonable control, including severe weather, flooding, fire, pandemics, government restrictions, transport disruptions, supplier shortages, or power outages.
Our staff may refuse to perform work where unsafe conditions exist, hazardous substances are present, illegal activity is suspected, aggressive behaviour occurs, or appropriate safety requirements are not met.
We may take photographs before or after cleaning for quality assurance, insurance purposes, and training. No identifiable customer information will be published without permission.
All website content, branding, logos, text, graphics and photographs remain the property of Sydney Clean Pro unless otherwise stated.
Your personal information is handled in accordance with our Privacy Policy.
These Terms are governed by the laws of New South Wales, Australia.
Sydney Clean Pro may update these Terms at any time. The latest version published on our website applies to future bookings.
Sydney Clean Pro
16/76-78 Courallie Ave, Homebush West NSW 2140, Australia
Email: book@sydneycleanpro.com.au
Phone: [Insert Phone — pending]
Website: sydneycleanpro.com.au
